How to create a status page for your SaaS

A status page answers “is it just me?” before support tickets pile up. This guide covers the minimum that works for a 1–3 person product team.

1. List customer-facing components

Start with API, Web app, and Auth/Billing—not every microservice. Customers think in product surfaces, not pods.

2. Add a health URL monitor

Point an HTTP monitor at /health or a cheap read endpoint. Two failed checks should open an incident and mark the component down automatically.

3. Write human updates

Monitors detect; humans explain. Post investigating → identified → monitoring → resolved with plain language and ETA when you have one.

4. Schedule maintenance

Announce migrations before they happen. Silence during planned work builds more trust than a surprise banner mid-deploy.

IncidentFlare gives you this loop free: status page + components + incidents + 10 monitors. Create a free pageGo to dashboard. Or see what’s free forever.